Here at Mad Dog Laces we are committed to customer service and want you to be fully satisfied with your laces. If for any reason you are unsatisfied with your laces please use the contact page of this web site to let us know about it. Although failures in our laces are extremely rare, if it happens be assured that we will take care of it.
Mad Dog Warranty
Make sure to inspect footwear eyelets for flaws, imperfections and/or sharp edges that may damage the laces. It is recommended that if sharp spots are found in the eyelets you use a small file to remove the flaw BEFORE inserting laces. Failure to check this may void warranty.
Mad Dog Laces Warranties its product for the life of your footwear. The warranty on your laces is limited to the warranty set forth above. Such warranty does apply to damage resulting from negligence, improper tying, inadequate fit, alterations, modifications or if your Laces are used other than in the manner intended. This warranty does not cover fire or heavy spark damage due to welding and/or other fire/spark types. Warranty does not cover laces when used for skateboarding. In the rare event of a warranty claim the original package tag must be included. Please print “RETURN” on any mailed claims and mail to: PO Box 52 East Hampton, CT 06424. Include a brief description of the failure with a original package tag and the failed laces.